See if enabling this feature and then rebooting solves the problem. If this feature is deactivated, it may lead to incompatibilities with some docking stations. In many laptop models, the USB-C port is able to supply power to peripherals even when switched off.Ideally, the cable should not be longer than 30cm. The certification for Thunderbolt 4 promises the highest quality – regardless of which features are ultimately used. This also applies to docking stations on laptops that do not support Thunderbolt. It is worth trying to swap the cable for a higher quality cable that is certified for Thunderbolt 4. The USB-C cables included with docking stations are not always the best due to cost.If your docking station is not yet listed in our list or even recommended with a tick mark, please refer to the following troubleshooting steps. In this case, we would definitely recommend switching to another docking station model. If the combination of your laptop and docking station is marked with a double “✕✕” in the table, then there is a known incompatibility that cannot be resolved.In such cases, we would refrain from further troubleshooting and rather recommend a dock that is marked as “recommended” for your laptop. If the combination of your laptop and docking station is marked with a simple “✕”, then that docking station is generally not recommended for this laptop because it does not provide the best user experience due to platform compatibility differences.The information gathered there typically leads to the following conclusions: You can find more information about this table in this FAQ article: → Which docking stations are recommended for XMG laptops? XMG & SCHENKER Docking Station Recommendation Matrix.Please check first if the combination of your laptop and docking station is listed in this table: Comparison with our Docking Station Recommendation Matrix With this detailed FAQ article, we would like to empower the user to narrow down the cause of failure as granularly as possible. Unreliable operation of docking stations can have many causes.
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